FAQ

1. What types of products do you manufacture?
A: We produce a wide range of silicone-based surfactants used in polyurethane foams. We also offer selected catalysts suitable for flexible foam systems.

2. Can your products match the performance of international brands?
A: Yes. Global clients have successfully tested our products and offer comparable performance with better cost-efficiency.

3. Do you offer customized solutions?
A: Yes, we provide customized formulations based on your system requirements and performance needs. Our R&D team is ready to support special projects.

4. What polyurethane systems are your products compatible with?
A: Our surfactants are suitable for flexible foam, rigid foam, molded foam, integral skin, semi-rigid foam, footwear, and spray foam systems.

5. Do you provide free samples?
A: Yes, we offer free samples for laboratory testing and evaluation.

6. What packaging options are available?
A: Standard packaging includes 210 KG iron drums and 1050 KG IBC drums. Custom packaging can be arranged upon request.

7. Do you export products internationally?
A: Yes. We have extensive export experience and support trade terms such as FOB, CIF, and EXW. Our products are shipped to Asia, Europe, the Middle East, South America, and more.

8. Do you provide technical assistance?
A: Yes. We offer technical support, including formulation guidance, sample trial recommendations, and after-sales service.

9. Are your products compliant with safety and environmental standards?
A: Yes. Our products meet relevant standards such as REACH and RoHS. We can provide MSDS, TDS, and third-party test reports as needed.

10. What is your typical lead time?
A: For stock products, lead time is usually 3–5 working days. For custom items, it depends on the formulation and order quantity.